KEY GOAL

Improve the existing functionally of tracking events, so patients can track their food, medication, insulin, and exercise, to provide healthcare teams with more data to better manage their diabetes.

RESPONSIBILITIES

Lead Product Designer, conducted remote usability testing, and assisted User Research with on-site usability and beta testing. I worked cross-functionally with PM, UXR, ENG, QA, and Marketing.

CLIENT

Glooko, an international health-tech startup, provides web and mobile tools that help patients and providers better manage diabetes together. 

SUCESS

70% of engaged users added multiple events.
iOS mobile app has a rating of 4.7 stars.

Problem

Comparing Blood Glucose to daily events, such as food and medication, is crucial for diabetes management. The current event tracking feature made it difficult for patients to track events, resulting in patients and healthcare teams missing valuable data.

PITCH TO LEADERSHIP

I discovered our existing users were not tracking events based on reviewing engagement data and customer feedback. 

Myself, and my product manager, pitched updating this feature to leadership teams. With their approval, I focused on re-designing the functionality of tracking events so in the future we could focus on user engagement.

User Pain Points

Our target user Anita needs to add multiple events types at once to understand how those events affect her Blood Glucose. 

A heuristic evaluation revealed Anita could not add multiple events from the database in the same session, which made tracking events tedious and not worth the effort. 

Usability Testing

I designed a mid-fidelity prototype to test the efficiency of adding food and medication in the same session. I also included images from Nutritionix’s food database to test if images made the feature delightful.

DESIGN DECISIONS

• Top Navigational Icons of event types help with discoverability of adding multiple events.

• Cards with large images help with visibility for our demographic.

• Selection indicators help users understand which events are selected, and how many, before saving.

USABILITY TESTING

I conducted a usability test on UserTesting.com with over 20 participants, to ensure people like Anita could discover how to add multiple events. I designed my research plan, analyzed the data, and presented findings to my team.

Results

From usability testing, I learned participants quickly discovered the top navigation bar to add multiple items in the same session.

Participants also found the food images made the app more efficient and delightful, which allowed us to move forward with using Nutritionix.

Beta Testing

I worked with Engineering to create a Beta App (iOS/Android) for Usability and Beta testing. Our goal was to test the navigational efficiency of adding multiple events and adjusting the amount of insulin. 

USABILITY TESTING GOALS

I assisted our User Researcher and research team from Scoot Insights with in-house, 1:1 usability sessions with 14 participants. Our goal was to learn if users who had never used an app to track events could discover how to add events in the Beta.

BETA TESTING GOALS

UXR, CS, and PM ran a beta test with 100+ existing Glooko users, to learn if the beta was more efficient than the existing feature. 

DESIGN DECISIONS

1. List Item are smaller so Anita can view more food items at once. Stays within the constraints of image quality size of Nutritionix.

2. Nutritional Information is prioritized by brand name and serving size first. Secondly I prioritized carbs and calories second for dieting purposes.

During usability testing, I saw participants were unclear of when their events were saved in the beta. I quickly designed a prototype that gave users one action to save their events, which solved their confusion of how to add events. 

RESULTS

The remaining 10 participants on-site understood how to save their events in the InVision prototype over the beta. 

I designed a way for users to quickly change their amount of insulin, as changing this frequently is typical for our existing users with Type 1 Diabetes, that we wanted to retain.  Overall, participants said the Beta feels faster and easier than the current app.

DESIGN DECISIONS

1. Value Picker is on the front page so users can quickly change their amount of insulin or medication.

2. Multiple Selection allows users to add multiple insulins quickly in the same session.

First Launch

I designed a solution that allowed Anita to add multiple events from the database.

Post first launch, we saw a 70% increase in engaged users adding multiple events in the same session.

I helped our existing users with Type 1 Diabetes easily adjust their insulin dose, and add multiple insulins in the same session. 

Second Release

For our second release, I designed a way for users to see their total nutritional information for insulin dosing and dieting proposes.

I also designed a barcode scanner so people can quickly add prepackaged food. 

Our product and leadership teams were happy with the results of the redesign of tracking events.

WHAT I LEARNED

• I learned how to conduct usability testing and present findings in a meaningful way to my team and stakeholders.

• I learned how to write clear requirements with Product Management, localize a product, and stay focused on overall goals while still paying close attention to edge cases.

IN THE FUTURE

I recognized it’s not realistic to assume people will track their events all the time. So for the second phase of this project, User Research and I proposed a way to engage users to track events for a short period of time before their doctor visits.